Reprint Policy

Effective date: October 22, 2026

At Hynds Printing, we strive to deliver high quality printed products that meet our customers' expectations. We understand that production errors can occasionally occur, and we are committed to addressing qualifying issues fairly and efficiently.

This Reprint & Production Error Policy outlines the circumstances under which a replacement or reprint may be provided.

1. Eligibility for reprints

Hynds Printing may provide a complimentary reprint when a verified production error has occurred, including:

• Incorrect product specifications that differ from the approved order.
• Printing defects, including significant streaking, smudging, or missing print elements.
• Incorrect quantities or products supplied due to our error.
• Significant color or alignment issues outside reasonable production tolerances.
• Manufacturing defects that materially affect product quality or functionality.

All reprint requests are subject to review and verification.

2. Reporting a production issue

Customers must report suspected production errors within 1 business day of receiving their order.

To request a reprint, email hyndsprinting@gmail.com and include:

• Your name and order number.
• A description of the issue.
• Clear photographs showing the defect.
• The quantity of affected products.

Hynds Printing may request additional information or the return of affected products to evaluate the claim. We will provide return instructions if necessary.

3. Non-qualifying reprint requests

Complimentary reprints are generally not provided for:

• Spelling, grammar, or design errors present in customer-approved artwork.
• Incorrect information submitted by the customer.
• Changes requested after artwork or production approval.
• Minor color variations caused by differences between digital displays and physical printing.
• Minor cutting, alignment, or finishing variations within reasonable production tolerances.
• Damage caused by improper handling, installation, storage, or use after delivery.
• Customer preference changes after production has begun.

If a customer wishes to make changes to an approved design, a new order and additional charges may be required.

4. Artwork approval responsibility

Customers are responsible for reviewing all artwork, proofs, dimensions, spelling, colors, and specifications before providing final approval.

Once artwork has been approved and production has begun, Hynds Printing is not responsible for errors contained in the approved design unless the final product differs materially from the approved specifications due to our production error.

5. Third-party production & vendor fulfillment

Hynds Printing works with independent production partners and printing vendors to offer additional products and services.

If an order produced by a third-party vendor contains a suspected manufacturing defect, Hynds Printing will coordinate the review process with the production partner.

Vendor production schedules and replacement timelines may vary.

6. Reprint approval & processing

Once a claim is submitted, Hynds Printing will review the documentation and determine an appropriate resolution. Depending on the circumstances, resolutions may include:

• A full reprint of the affected order.
• A partial reprint of defective quantities.
• A replacement product.
• A refund or partial refund when appropriate.

Approved reprints will be produced as promptly as reasonably possible. Original production and shipping timelines are not guaranteed for replacement orders.

7. Shipping for approved reprints

When a complimentary reprint is approved due to a verified production error attributable to Hynds Printing or its production partners, standard replacement shipping costs will be covered by Hynds Printing.

Expedited shipping may be available upon request, subject to availability and additional charges unless otherwise agreed.

8. Limitations

Hynds Printing reserves the right to investigate claims, request supporting documentation, and determine whether a reprint is appropriate based on the nature of the reported issue.

Reprint requests will not be denied solely because a customer has opened or reasonably inspected the product.

This policy does not limit any rights or remedies customers may have under applicable consumer protection laws.

9. Contact information

For questions regarding this policy or to report a production issue, please contact our team.

Hynds Printing
Norwich, Connecticut
hyndsprinting@gmail.com
hyndsprinting.com

Hynds Printing reserves the right to update this policy periodically. Changes will apply prospectively and will not reduce rights associated with orders already placed.