Terms of Service

Last updated: October 26, 2026

1. Overview

Welcome to Hynds Printing.

These Terms of Service (“Terms”) govern your use of the Hynds Printing website, including https://hyndsprinting.com, and your purchase of products or services from Hynds Printing.

Throughout these Terms, “Hynds Printing,” “we,” “us,” and “our” refer to Hynds Printing. “Customer,” “you,” and “your” refer to individuals or businesses using our website or purchasing our products and services.

By placing an order, accepting a quote, or using our services, you agree to these Terms, to the extent permitted by applicable law.

Additional written agreements, approved quotes, or project-specific conditions may apply to individual orders. Where a separately signed agreement expressly conflicts with these Terms, that agreement will control for the applicable project.

Nothing in these Terms limits rights or protections that cannot lawfully be waived.

2. Products and Services

Hynds Printing provides custom printing, signage, stickers, branded merchandise, specialty manufacturing, and related products and services.

Our offerings may include products manufactured directly by Hynds Printing or through authorized third-party production partners.

Product availability, manufacturing capabilities, materials, and specifications may vary.

Hynds Printing reserves the right to decline requests that cannot reasonably be completed using our available production methods, equipment, materials, or resources.

All custom products are subject to the specifications confirmed in the accepted order.

3. Quotes and Estimates

1. Quote Validity

Unless otherwise stated in writing, quotes issued by Hynds Printing remain valid for 30 calendar days from the date they are issued.

After that period, pricing and availability may be subject to review.

2. Online Quote Estimates

Estimates generated through our website are preliminary and may require review.

Pricing may change based on artwork requirements, quantities, materials, dimensions, production specifications, or other project details.

3. Order Confirmation

Submitting a quote request or receiving an estimate does not guarantee order acceptance.

An order is accepted only after Hynds Printing confirms the order and its terms and receives the required payment.

4. Pricing Changes

If a quote requires adjustment before acceptance, Hynds Printing will communicate the revised pricing to the customer for approval.

No additional charges will be imposed without the customer's agreement, except where otherwise permitted by applicable law or an existing written agreement.

4. Payments

1. Payment Requirements

Hynds Printing requires 100% payment upfront before production begins unless a different payment arrangement has been expressly approved in writing.

2. Production Authorization

Payment alone does not authorize production.

Production may begin only after Hynds Printing has accepted the order, received full payment, and obtained the customer's approval of the final artwork proof when applicable.

3. Alternative Payment Arrangements

Any deposits, installment arrangements, credit terms, or other exceptions must be agreed upon in writing.

4. Additional Charges

Additional work, revisions, materials, or services outside the accepted quote may require additional payment.

Such charges must be communicated and approved before the additional work begins.

5. Payment Processing

Payments may be processed through authorized third-party payment providers.

Customers are responsible for providing accurate payment information and complying with the applicable payment provider's requirements.

5. Order Changes and Cancellations

1. Cancellation Before Production

Customers may request cancellation before production begins.

If no project-specific work has been performed and no costs have been incurred, Hynds Printing will issue a full refund.

2. Cancellation After Production Begins

Once production has started or project-specific materials have been ordered, customer-requested cancellations are generally nonrefundable to the extent permitted by applicable law.

3. Changes to Accepted Orders

Changes to quantities, materials, artwork, dimensions, or other specifications may result in additional charges or revised production timelines.

Hynds Printing will communicate any additional charges for customer approval before proceeding.

4. Business-Initiated Cancellations

If Hynds Printing cancels an accepted order through no fault of the customer and cannot fulfill the agreed order, the customer will receive a full refund.

5. Legal Rights

This section does not eliminate any cancellation, refund, or other rights available under applicable law.

6. Artwork Submission

1. Artwork Requirements

Customers are responsible for submitting artwork suitable for their requested printing or manufacturing project.

Artwork should meet the file format, resolution, dimensions, and other technical requirements communicated by Hynds Printing.

2. Artwork Review

Hynds Printing may review submitted artwork for production suitability.

If artwork does not meet production requirements, Hynds Printing may request replacement files, recommend adjustments, or offer artwork correction services.

3. Artwork Corrections

Substantial artwork corrections, rebuilding, redesign, or other preparation services may involve additional charges.

All additional charges will be disclosed and require customer approval before the work begins.

4. Customer Responsibility

Customers are responsible for the accuracy of information, spelling, dimensions, and design elements contained in their submitted artwork.

Hynds Printing remains responsible for errors it introduces during artwork preparation or production.

7. Artwork Proofs and Approval

1. Required Proof Approval

Hynds Printing requires customer approval of the final artwork proof for all custom artwork orders before production begins.

2. Customer Review

Customers are responsible for carefully reviewing proofs for spelling, layout, dimensions, design elements, and other visible details.

3. Production Authorization

Approval of the final proof authorizes Hynds Printing to proceed with production according to the approved artwork and agreed specifications.

4. Approved Artwork Errors

Hynds Printing is not ordinarily responsible for errors that were clearly present in the customer-approved proof and accurately reproduced during production.

5. Production Errors

Proof approval does not eliminate Hynds Printing's responsibility for manufacturing defects or errors introduced after approval.

6. Revisions After Approval

Changes requested after final proof approval may result in additional charges or production delays.

Additional charges will require customer approval before proceeding.

8. AI-Generated Artwork

1. Acceptance of AI-Generated Artwork

Hynds Printing accepts AI-generated or AI-assisted artwork when it meets applicable production, quality, and legal requirements.

AI-generated artwork is not automatically rejected solely because artificial intelligence was used in its creation.

2. Production Suitability

AI-generated artwork must meet the same technical requirements as other submitted artwork.

Hynds Printing may request modifications when files contain resolution issues, distorted elements, unsuitable details, or other production limitations.

3. Artwork Modifications

Necessary modifications may involve additional charges.

Charges for substantial corrections will be communicated and require customer approval before work begins.

4. Intellectual Property

Customers are responsible for ensuring that submitted AI-generated or AI-assisted artwork may lawfully be used for the intended project.

5. Right to Refuse

Hynds Printing may decline artwork that does not meet its production requirements or raises unresolved legal or intellectual property concerns.

9. Copyright and Intellectual Property

1. Customer Rights

Customers represent that they own or have obtained the necessary rights, licenses, and permissions to reproduce and use all submitted artwork, logos, images, designs, and other materials.

2. Verification

Hynds Printing may request reasonable evidence of ownership or permission when necessary.

3. Suspected Infringement

If submitted materials raise reasonable concerns about copyright, trademark, or other intellectual property infringement, Hynds Printing may place the order on hold pending review.

If the concerns cannot be resolved, Hynds Printing may decline or cancel the affected order, subject to applicable refund obligations.

4. Customer Responsibility

Customers are responsible for claims arising from materials they supplied without the necessary legal rights.

To the extent permitted by law, customers agree to indemnify Hynds Printing against third-party intellectual property claims arising from such materials, excluding claims caused by Hynds Printing's own wrongful conduct.

5. Customer Ownership

Customers retain their existing ownership rights in submitted artwork and intellectual property.

Submitting artwork grants Hynds Printing and its authorized production partners permission to use the materials as reasonably necessary to prepare, manufacture, and fulfill the requested order.

10. Right to Refuse Orders

Hynds Printing reserves the right to decline or cancel orders for legitimate business, legal, safety, technical, production, or quality-related reasons.

Reasons may include:

• Inability to manufacture a requested product.
• Unavailable materials or production resources.
• Unresolved artwork or intellectual property concerns.
• Unsafe or unlawful requests.
• Fraudulent or abusive activity.
• Other legitimate operational limitations.

Order decisions will comply with applicable nondiscrimination and consumer protection laws.

If Hynds Printing cancels an accepted order through no fault of the customer, the customer will receive a full refund.

If an outside production partner cannot fulfill an order, Hynds Printing may offer an alternative for customer approval. If no acceptable alternative is available, a full refund will be issued.

11. Production Times and Deadlines

1. Estimated Production Times

Production timelines are estimates unless a specific completion deadline has been expressly guaranteed in writing.

Estimated production times are not guaranteed completion or delivery dates.

2. Production Start Date

Production timelines begin only after:

• Full payment has been received.
• Final artwork has been approved.
• Hynds Printing has accepted and confirmed the order.
• Necessary specifications and production information have been received.

3. Production Delays

Production may be affected by material shortages, equipment issues, supplier delays, artwork changes, or other circumstances.

Hynds Printing will make reasonable efforts to notify customers of significant delays and discuss available options.

4. Rush Orders

Rush production requests must be expressly confirmed in writing.

Additional charges may apply and must be approved before expedited work begins.

A requested rush deadline is not guaranteed unless specifically accepted in writing.

5. Customer Changes

Customer-requested changes may affect production timelines and result in additional approved charges.

6. Guaranteed Deadlines

When Hynds Printing expressly agrees in writing to a guaranteed deadline, that agreement will govern the deadline and applicable remedies.

7. Customer Rights

Nothing in this section limits rights available under applicable law, including applicable order-delay and refund protections.

12. Printing Colors and Color Accuracy

1. Color Variations

Hynds Printing makes reasonable efforts to reproduce artwork colors accurately.

However, reasonable differences may occur between digital screens, proofs, materials, inks, printing methods, and finished products.

Minor variations resulting from normal printing processes are not automatically considered defects.

2. Digital Proofs

Digital proofs are visual references and do not guarantee exact printed colors.

3. Special Color Matching

Customers requiring specific brand colors, Pantone colors, or other precise color specifications must communicate those requirements before production.

Special color matching may be available when technically feasible.

Additional charges for color matching, samples, or physical proofs require customer approval.

4. Material Differences

Colors may appear differently depending on the substrate, finish, equipment, and production method.

5. Significant Color Errors

Significant color errors caused by Hynds Printing or its authorized production partners may qualify for correction, reprinting, replacement, refund, or another appropriate remedy.

6. Exact Color Requirements

Exact color matching is not guaranteed unless specific requirements and tolerances have been expressly agreed upon in writing.

13. Sizing and Manufacturing Tolerances

1. Manufacturing Variations

Reasonable variations may occur in dimensions, cutting, alignment, trimming, finishing, and appearance.

Acceptable tolerances depend on the product, material, equipment, and manufacturing method.

2. Product-Specific Tolerances

Different products may have different manufacturing tolerances.

Applicable tolerances may be communicated before production.

3. Precision Requirements

Customers requiring precise dimensions or other specialized specifications must communicate those requirements before production.

Precision requirements must be expressly accepted by Hynds Printing in writing.

4. Customer Measurements

Customers are responsible for providing accurate measurements and project specifications.

Hynds Printing is responsible for manufacturing according to the agreed specifications.

5. Significant Errors

Verified sizing or manufacturing errors caused by Hynds Printing or its authorized production partners may qualify for correction, reprinting, replacement, refund, or another appropriate remedy.

6. Specification Changes

Changes after approval may affect pricing and production timelines.

Additional charges require customer approval.

14. Third-Party Production Partners

1. Outside Production

Hynds Printing may use independent printing companies, manufacturers, suppliers, and fulfillment providers to complete customer orders.

Customers acknowledge that products may be manufactured or fulfilled by authorized outside partners.

Individual notification of outsourcing is not required unless expressly agreed upon or required by law.

2. Customer Communication

Hynds Printing remains the primary point of contact for orders placed directly with our business.

3. Production Quality

Hynds Printing will coordinate the review and resolution of production-related issues involving its authorized partners.

4. Material Substitutions

Any substitution that materially changes the agreed product, quality, functionality, appearance, or price requires customer approval.

5. Production Schedules

Outside production schedules may affect estimated completion times.

Hynds Printing will make reasonable efforts to communicate significant delays.

6. Order Information

Customers authorize Hynds Printing to share necessary artwork, specifications, and order information with authorized production partners to fulfill accepted orders.

7. Responsibility

Using an outside production partner does not automatically relieve Hynds Printing of its contractual or legal responsibilities to customers.

15. Shipping and Delivery

1. Shipping Costs

Standard shipping costs are included in the accepted order quote.

Additional shipping services or customer-requested changes may involve additional charges, subject to customer approval.

2. Delivery Estimates

Shipping and delivery timelines are estimates unless a specific delivery deadline has been expressly guaranteed in writing.

3. Shipping Partners

Hynds Printing may use independent carriers, fulfillment providers, or authorized production partners to ship orders.

4. Customer Shipping Information

Customers are responsible for providing accurate shipping information.

Customers may be responsible for reasonable additional costs caused by incorrect or incomplete addresses they supplied.

5. Damaged Shipments

Customers should inspect orders promptly and report shipping damage with relevant order details and photographs when reasonably available.

Hynds Printing will review the issue and coordinate an appropriate resolution.

6. Lost Shipments

Hynds Printing will investigate lost shipments with the applicable carrier or fulfillment partner and provide an appropriate resolution consistent with the order agreement and applicable law.

7. Shipping Delays

Hynds Printing will make reasonable efforts to communicate significant shipping delays.

Applicable legal requirements concerning delays, cancellation options, and refunds will be honored.

8. Delivery Confirmation

Tracking records and carrier delivery confirmations may be used to investigate delivery disputes but do not automatically eliminate customer rights.

16. Refunds and Returns

1. Custom Orders

Custom-made and personalized products are generally nonreturnable and nonrefundable for changes of mind once production begins.

Exceptions apply where required by law or an applicable written agreement.

2. Cancellations Before Production

Customers may request cancellation before production begins.

If no project-specific work has been performed and no costs have been incurred, a full refund will be issued.

3. Defective or Incorrect Products

Products that are defective, damaged, incomplete, or materially different from agreed specifications may qualify for correction, reprinting, replacement, a partial or full refund, or another appropriate remedy.

4. Reporting Problems

Customers are requested to report order problems within 1 business day of receiving their order.

Reports should include order details, a description of the issue, and photographs when reasonably available.

Late reports will be evaluated according to the circumstances and applicable law. The requested reporting period does not eliminate nonwaivable customer rights.

5. Approved Artwork

Free reprints or refunds are not ordinarily provided for errors clearly present in approved artwork and accurately reproduced during production.

6. Refund Processing

Approved refunds will be issued to the original payment method whenever reasonably possible.

Refunds required by law will be issued within applicable deadlines using a legally permitted method.

7. Business-Initiated Cancellations

If Hynds Printing cancels an accepted order through no fault of the customer and cannot fulfill it, a full refund will be issued.

17. Reprints and Defective Products

1. Reporting Defects

Customers are requested to inspect their orders and report production-related concerns within 1 business day of delivery.

This requested period does not eliminate rights provided by applicable law.

2. Claim Evidence

Customers should provide order information, a description of the problem, and photographs when reasonably available.

Hynds Printing may request additional information reasonably necessary to investigate the issue.

3. Verified Defects

Verified production defects caused by Hynds Printing or its authorized production partners may qualify for correction, reprinting, replacement, refund, or another appropriate remedy.

4. Partial Order Defects

When only part of an order is defective, Hynds Printing may replace or correct the affected quantity if doing so fully resolves the problem.

5. Customer-Approved Errors

Free reprints are generally not provided for errors contained in customer-approved artwork or specifications that were accurately reproduced.

6. Customer Misuse

Free replacements do not ordinarily cover damage caused by customer misuse, improper storage, unauthorized modifications, or incorrect handling.

This exclusion applies only to the extent the customer's actions caused the damage.

7. Returning Defective Products

Hynds Printing may request the return of defective products when reasonably necessary for inspection.

When a return is required to resolve a verified production defect, Hynds Printing will arrange or cover reasonable required return shipping costs.

8. Outside Production

Claims involving authorized third-party production partners will be coordinated by Hynds Printing.

18. Customer Installation

1. Self-Installation

Unless professional installation has been expressly agreed upon in writing, customers are responsible for installing purchased products themselves.

2. Installation Guidance

Hynds Printing may provide installation instructions or general guidance when available and applicable.

3. Surface Preparation

Customers are responsible for checking the cleanliness, condition, compatibility, and suitability of installation surfaces.

4. Installation Damage

Hynds Printing is not ordinarily responsible for damage caused by improper customer installation, incorrect surface preparation, mishandling, or unauthorized modification.

This exclusion applies only to damage caused by those actions.

5. Product Defects

Installation-related exclusions do not eliminate responsibility for verified manufacturing defects or products that fail to meet agreed specifications.

6. Professional Installation

Professional installation provided or arranged by Hynds Printing requires a separate written agreement or scope of work covering applicable services, responsibilities, pricing, and conditions.

7. Property Damage

Hynds Printing does not exclude liability for its own negligence or other conduct for which liability cannot lawfully be excluded.

19. 3D Printing and CNC Machining

1. Services

Hynds Printing may provide custom 3D printing, CNC machining, prototyping, fabrication, and related specialty manufacturing services.

2. Intended Use

Unless expressly agreed upon in writing, custom-fabricated products are intended for general, decorative, promotional, prototype, or other non-safety-critical applications.

Products are not represented as suitable for medical, structural, life-safety, or other safety-critical uses without a separate written agreement establishing applicable requirements.

3. Customer Designs

Customers are responsible for providing accurate design files, models, drawings, measurements, and specifications.

Hynds Printing remains responsible for errors introduced by its own production processes or authorized partners.

4. Design Review

Hynds Printing may review files for production feasibility.

Acceptance of a design does not constitute engineering certification or independent safety testing.

5. Material Limitations

Materials may vary in strength, flexibility, heat resistance, durability, dimensional stability, and surface finish.

Hynds Printing will disclose known material limitations relevant to the agreed intended application.

6. Prototypes and Revisions

Additional prototypes, revisions, samples, or design modifications may require separately approved charges unless included in the accepted quote.

7. Manufacturing Tolerances

Reasonable manufacturing variations may occur according to the material, equipment, production method, and agreed specifications.

8. Testing and Performance

Any specific testing, certification, or performance verification must be expressly included in the written project agreement.

9. Manufacturing Defects

Verified manufacturing defects may qualify for correction, remanufacturing, replacement, refund, or another appropriate remedy.

10. Customer Misuse

Hynds Printing is not ordinarily responsible for damage caused by improper use, unauthorized modifications, or applications outside the agreed intended use, to the extent those actions caused the damage.

20. Prohibited Website Uses

1. Lawful Use

Visitors and customers agree to use the Hynds Printing website, quote system, contact forms, and related digital services lawfully and responsibly.

2. Fraud and Spam

Users may not submit fraudulent information, impersonate others, send abusive spam, or use the website for unlawful purposes.

3. Unauthorized Automation

Unauthorized bots, scripts, or automated systems may not be used to overload forms, manipulate quote requests, extract protected information, or interfere with website operations.

This provision does not prohibit activity expressly authorized by Hynds Printing or protected by applicable law.

4. Security

Users may not attempt unauthorized access, circumvent security measures, introduce malicious code, disrupt services, or obtain information without authorization.

5. Quote System Misuse

The online quote system is intended for legitimate customer inquiries.

Users may not intentionally manipulate calculations, submit abusive volumes of requests, or interfere with its operation.

6. Enforcement

Hynds Printing may reject abusive submissions, restrict access, cancel fraudulent requests subject to applicable law, preserve relevant records, and report suspected unlawful activity when appropriate.

7. Protected Activity

Nothing in this section prohibits lawful activity or rights that cannot be restricted under applicable law.

21. Privacy and Customer Information

1. Privacy Policy

Hynds Printing maintains a separate Privacy Policy describing how personal information is collected, used, disclosed, and protected.

2. Customer Information

Hynds Printing may collect and use information reasonably necessary for quotes, orders, production, customer support, recordkeeping, and legitimate business operations.

This may include contact information, billing details, shipping information, artwork files, specifications, and customer communications.

3. Service Providers

Necessary information may be shared with authorized production partners, manufacturers, shipping carriers, payment processors, and other service providers for legitimate business purposes.

4. Artwork Files

Customer artwork and project files may be processed and shared with authorized production partners as reasonably necessary to fulfill orders.

5. Marketing

Marketing communications will comply with applicable law.

Consent will be obtained where required, and legally required unsubscribe or opt-out options will be provided.

6. Information Security

Hynds Printing will take reasonable measures appropriate to its operations to protect customer information.

No electronic system or transmission method can be guaranteed to be completely secure.

7. Privacy Rights

Customers may have rights regarding their personal information under applicable law.

Further information will be provided in the separate Privacy Policy.

22. Third-Party Websites and Services

Hynds Printing may provide links to third-party websites or use independent services for payments, analytics, communications, shipping, and other business functions.

Third-party websites and services are independently operated and may have their own terms, privacy policies, and operating practices.

Hynds Printing does not control all aspects of independently operated websites and services.

Temporary interruptions or technical problems involving outside services may occur.

Hynds Printing will make reasonable efforts to address interruptions affecting services it provides directly to customers.

The use of outside service providers does not automatically eliminate Hynds Printing's contractual or legal responsibilities.

23. Disclaimer of Warranties

Hynds Printing makes reasonable efforts to provide products and services that conform to the specifications agreed upon with customers.

Except for express warranties provided in writing or warranties required by applicable law, Hynds Printing does not make additional guarantees regarding uninterrupted website availability, suitability for undisclosed applications, or performance characteristics not included in the accepted order.

To the extent permitted by applicable law, any disclaimers of implied warranties apply only where legally effective.

Nothing in this section excludes or limits warranties, consumer rights, or remedies that cannot lawfully be disclaimed.

24. Limitation of Liability

To the extent permitted by applicable law, Hynds Printing will not be liable for indirect, incidental, special, or consequential damages arising from an order or use of its website where such damages may lawfully be excluded.

For claims arising from a particular order, Hynds Printing's total liability will not exceed the amount paid for the affected order, except where this limitation is prohibited by law or does not apply to the type of claim involved.

This limitation does not exclude liability for fraud, willful misconduct, or other conduct for which liability cannot lawfully be limited.

Nothing in this section restricts mandatory consumer remedies, legally protected claims, or obligations expressly accepted in a separate written agreement.

25. Indemnification

To the extent permitted by applicable law, customers agree to indemnify Hynds Printing against reasonable third-party claims, losses, and expenses arising from:

• Customer-supplied materials that infringe another party's intellectual property rights.
• Fraudulent or unlawful customer conduct.
• Material breaches of these Terms that cause harm to a third party.

This obligation does not apply to losses caused by Hynds Printing's own negligence, wrongful conduct, or breach of its legal obligations.

Any indemnification obligation is subject to applicable law and does not eliminate nonwaivable customer protections.

26. Copyright Complaints

Hynds Printing respects intellectual property rights and may review complaints concerning allegedly infringing content or artwork.

Copyright owners or authorized representatives may contact Hynds Printing with:

• Identification of the copyrighted work.
• Identification of the allegedly infringing material.
• Contact information for the complaining party.
• A description of the claimed infringement.
• Any additional information reasonably necessary to evaluate the complaint.

Complaints may be submitted to:

hyndsprinting@gmail.com

Hynds Printing may remove or restrict disputed content, suspend affected production, or request additional information while reviewing a complaint.

Where applicable, formal notices under the Digital Millennium Copyright Act must comply with statutory requirements and be directed to the appropriate designated agent, if one has been registered.

27. Governing Law and Disputes

These Terms are governed by the laws of the State of Connecticut, United States, except where applicable law requires otherwise.

Customers are encouraged to contact Hynds Printing first to seek a reasonable resolution to any dispute involving an order or service.

If a dispute cannot be resolved informally, it may be pursued through a court or other lawful dispute-resolution process with appropriate jurisdiction.

Nothing in this section requires customers to waive rights under applicable consumer protection laws or prevents claims from being brought in a jurisdiction where applicable law gives the customer that right.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary under applicable law.

The remaining provisions will continue in effect to the extent legally permissible.

29. Entire Agreement

These Terms, together with accepted quotes, approved artwork, applicable written project agreements, and any other expressly incorporated documents, establish the agreement between Hynds Printing and the customer concerning the relevant products or services.

These Terms do not override separately signed agreements that expressly establish different conditions for a particular project.

Nothing in this section excludes representations, rights, or obligations that cannot lawfully be excluded.

30. Updates to Terms and Conditions

Hynds Printing reserves the right to update, revise, or modify these Terms of Service at any time.

Updated terms will be posted on our website and will take effect on the date specified in the updated version, or upon posting if no later date is specified.

Customers are encouraged to review these Terms periodically.

Continued use of our website or services after updated terms take effect may constitute acceptance of the revised terms, to the extent permitted by applicable law.

Changes to these Terms will not retroactively alter previously accepted orders or existing agreements unless expressly agreed upon by the parties or permitted by applicable law.

31. Contact Information

If you have questions about these Terms of Service, our products, or our services, please contact:

Hynds Printing

Email: hyndsprinting@gmail.com

Website: https://hyndsprinting.com

We will make reasonable efforts to respond to inquiries in a timely manner.